Описание
3Shape is a Danish hi-tech company that creates 3D scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years. 3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries. You have technical interest and willing to join dynamic and innovative IT company? We are looking for a Customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world. Areas of responsibilities: Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events. Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM Interact with other departments and escalate customers feedback further You should possess the following competencies: Customer oriented approach Good communicator with ability to ask and listen Strong verbal and writing skills (at least upper-intermediate) in English and Ukrainian Problem solving and logical thinking skills Result oriented and stress resistant Aspiration to self-development and eager to learn Proficient in Windows troubleshooting Analytical, multitasking and empathetic skills We offer: Participation in producing market-leading technology products for customers around the world Work in a unique professional, friendly and supportive environment Constant professional growth and development Occasional business trips to Western Europe Competitive salary level Good working conditions in a comfortable office (not open space!) near National Technical University “KPI” 39 working hours per week within flexible time-frame from 8:00 till 20:00 Possibility of partially remote work A parking lot with free spaces for employees A healthy work-life balance Annual paid vacation (24 working days) Paid sick leaves and a child sick leaves Maternity and paternity leaves Medical insurance (incl. massage in the office). Compensation of lunches Regular company events Opportunity to become a part of the success that 3Shape has created over the past 20 years We will be glad to welcome you in our team!