Описание
BSI Lifestyle, international travel and concierge agency, with head office in London, searching for ideal candidate to fill the position of Back Office Manager. Responsibilities and Duties: Manage high volumes of customer queries including making& amending accommodation bookings, updating changes and processing payments. Accurate booking control. Organize transfers, rental of vehicles, including checking of the drivers on route. Booking and purchasing tickets for sports, fashion, concert and events around the world. Recommendation and reservation of tables in restaurants. Use a wide variety of in-house systems and current database of suppliers. Working closely with operational team Reach out to suppliers for rates on hotels, transfers/transportation, private yacht, private jets & all other lifestyle requests. Keep up to date with travel trends, restrictions rules and regulations. Qualifications and Skills: Minimum 2 years’ experience working in travel and tourism role. A professional in-depth understanding of all travel and tourism related factors and policies including refunds, reissues, and itinerary changes. In depth understanding of Tour operators, DMC’s & bed banks. Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc. Ability to present, persuade and communicate effectively. Demonstrable ability to handle crises and turn negative into positive. Ability to interact in a friendly manner and provide with accurate, detailed, and complete travel information. Positive attitude and self-motivation Flexible and proactive Ability to take responsibility and act accordingly Organizational skills and the ability to multitask, time management English upper intermediate, is a must Experienced PC user (MS Office) Ready to stay connected 24/7 Candidates with personal travel experience will be preferred. We offer: Competitive salary in USD. Working hours 10:00 – 19:00, Monday to Friday (Ready to stay connected 24/7). Official employment. Young and creative team.