Описание
Role’s objective: Travel Manager role will focus on providing exceptional, high-touch service assisting customers and the shareholder who call in for: travel arrangements, dining reservations, event planning, lifestyle research, personal services, and beyond as well as on the backup for the Premium Clients and MICE Team. Key Accountabilities: Delivering concierge and travel services, such as and not limited to: dining reservations and suggestions, flower orders and gift baskets for special occasions, ticket enquirers, locating hard-to-find items, assistance while traveling, hotel and transfer bookings, guide services, yacht, chalet/villa/apartment bookings, air tickets, jets, and helicopters arrangements and product comparisons, and any other support client might need. Ensuring ongoing telephone communication with the clients. Filtering incoming e-mails, queries, phone calls, and invitations by redirecting or taking forward as appropriate. Managing requests (receiving, handling, and control). Maintaining database in CRM daily. Working closely with international partners and service suppliers, conditions negotiation. Providing meaningful and relevant knowledge and insight to customers regarding the services that we can offer. Utilizing a variety of resources, including search engines, web-sites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions. Participating in cross training modules (concierge-shopping-travel-control). Maintaining acceptable performance standards including effectiveness, efficiency and quality. Working in a fast-paced, structured call center environment. Your professional and personal profile: Hospitality / lifestyle management / concierge / outbound travel agency experience. Knowledge of popular tourism destinations. Experience in booking hotels, air tickets, transportation. Superior customer service and communication skills. Ability to function in a very fast-paced environment. Excellent customer care skills. Problem analysis and problem solving skills. Good computer skills and proficiency with Microsoft Office. A professional attitude when dealing with customers.