IT Infrastructure (Helpdesk) Specialist


Since 2012, INFUSE helped thousands of B2B organizations drive full-funnel results through our innovative demand generation solutions and best-in-class data validation platform.It’s what helps us build uncompromising trust and impeccable reputation with our clients, every time.For more information, access INFUSE, we take pride in our place in the fastest-growing companies in the USA rankings. Our clients are large international companies, including Microsoft, Google, Lenovo, Oracle, and IBM. The company has over 1200 professionals in the USA, Ukraine, Great Britain, Europe, Asia and Africa. We recognize that our team members are our most valuable asset, so we strive to attract and hire the best-qualified people. We grow in all key indicators every year and do not even think of slowing down. That is why we are looking for IT Infrastructure (Helpdesk) SpecialistThe IT Infrastructure (Helpdesk) Specialist will be responsible for the day-to-day management, onboarding, and user support of our overall infrastructure, primarily in our Microsoft Azure Active Directory and Google Enterprise ecosystems.Responsibilities:Helpdesk support. Providing technical support and assistance to customers;Administration of the company's Google Workspace and Azure including VMs, AVD, VPNs, and other deployed applications;Securing data from unauthorized access;Assist with Azure and other cloud environment implementations via Admin portal, PowerShell, or other scripting tools (e.g. Bash, Python, etc.);Handle escalated and complex technical support issues for customers such as those related to remote provisioning of VOIP devices, troubleshooting service usage etc.Propose and implement system enhancements (software and hardware upgrades) that will improve the performance and reliability of our users and systems;Run usage and audit reports;Participate in developing and maintaining internal user and technical documentation;Collaborate with several teams including other Helpdesk specialists, project managers, developers, and recruiters; Other duties as assigned.Requirements:Excellent verbal and written communication skills;Experience in IT Helpdesk services;Experience in administration of Azure Active Directory;Experience in administration of Google Admin console;Understanding of enterprise networking including VPNs, Firewalls, and PBX systems;Understanding of IT security, high availability, and disaster recovery concepts;Detail-oriented in planning, implementation, documentation, troubleshooting, and follow-up;The ability to multi-task and work across a range of projects with various timelines and priorities;Ability to work independently or in a group environment;Self-starter and capable of working effectively with interruption;Must be able to work flexible hours (nights/weekends) as needed;English — excellent verbal level + technical documentation.Conditions:Competitive starting compensation, which considers the experience and skills of the candidate. Form of payment — monthly, without delay, based on Invoice — Bank transfer/Payoneer/PayPalJob location options: remotelyWorking hours: from 14:30 to 23:30 EEST, incl. breakPaid vacation and sick leaveOpportunities for professional and career growth and development

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