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About Mercy CorpsMercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.Program / Department SummaryMercy Corps’ Ukraine response seeks to meet the humanitarian needs of vulnerable Ukrainians and other conflict-affected people where they are: displaced inside Ukraine, refugees in Poland, Romania and Moldova, or trapped behind frontlines. Almost all of our impact will be delivered in partnership with Ukrainian, Polish, Romanian and Moldovan civil society organizations through a granting program that matches humanitarian action with capacity strengthening, and with peer international NGOs through a consortium in Ukraine. As Mercy Corps pursues its objectives in the region it will continue to assess the security situation in areas of potential operation, with an eye towards expanding and diversifying programming to include resilience and market-based interventions in addition to direct implementation to meet growing humanitarian needs.The PositionThe Communications Officer (Ukraine) will support the communications team to increase visibility of Mercy Corps in Ukraine to a wide variety of internal and external audiences. S/he will work closely with the Ukraine Communications Manager to support the implementation of the communications strategy and to establish communications resources for the team, support media engagements and other visibility events, and build the overall communications capacity across the response. S/he creates new content and contributes to tools and processes for routinely gathering information, and presenting it to wide variety of audiences. S/he supports the development of strategic communications that not only showcase the ‘Impact’ of Mercy Corps Ukraine’s work, but also demonstrates ‘Innovation’ and ‘Influence’ within all programming, reflecting and reinforcing the strategic and cross-cutting objectives for the response. S/he will adhere to best practice guides and provide support and guidance to program communication leads in their efforts to demonstrate program achievements and integrate success stories into their reports and communications. Essential Responsibilities· To support the design and implementation of Mercy Corps’ Ukraine Response information and communications activities in Ukraine.· Working cross-team, support in the creation of innovative communications products and techniques in order to demonstrate program impact to internal and external audiences.· Assist in the production of high-quality impactful testimonies and other communications products, which amplify the voices of conflict-affected people.· Support with information/communications requests from the wider organization as required. AGENCY SUPPORT· Monitor Workplace, meetings and other internal updates, and coordinate with program, sector and field office teams, to gather content for and draft updates on Mercy Corps programs.· Support in the development of content development and share content on Mercy Corps’ Global internal communications platforms, including relevant Workplace pages, The Hub and The Globe.· Contribute to content development and updates of Mercy Corps Ukraine social media pages once/if established. COMMUNICATION AND CAPACITY BUILDING· Support Mercy Corps Ukraine’s visibility and communication initiatives, ensuring that program communications activities meet donor communications and visibility guidelines.· Support field locations to collect images, success stories, and other communications content to highlight program successes, staff well-being, or any other topic as the need arises.· Support operations, finance, HR, CARM and MEL teams to improve their communications and information sharing with staff by supporting them in the production of templates, guidelines, briefings, and providing feedback on communications outputs.· Actively participate in meetings and processes to promote effective communication practices across the entire country portfolio. Supervisory ResponsibilityNoneAccountabilityReports Directly To: Ukraine Communications ManagerWorks Directly With: Communications team, Policy and Advocacy team, Program teams, Program and Quality team, MEL focal points, supporting departments, HQ focal pointsAccountability to Participants and StakeholdersMercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.Minimum Qualification & Transferable SkillsBachelor’s degree or equivalent in journalism, communications, international development or another relevant field.A minimum of 2 years of experience in coordinating and producing written and audiovisual content for donor engagement, public advocacy, media and community relations.Strong written and oral communication skills in English and Ukrainian required, including report development, writing and editing.Excellent computer skills, including experience with Word, Excel, PowerPoint, and Publisher.Experience with Adobe’s design suite a plus.Demonstrated ability as a collaborator and facilitator.Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.Experience in event planning and media engagement highly preferredSuccess FactorsThe successful candidate will have a demonstrated ability to communicate effectively with team members of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem solving. S/he will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture while remaining focused on the details, problem solving, work within a complex and sensitive setting and to follow laws and security protocols. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations. Ongoing LearningIn support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. Diversity, Equity & InclusionAchieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today. Equal Employment OpportunityMercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. Safeguarding & EthicsMercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.Benefits Mercy Corps is offering competitive 25 Benefits Packages (10 law statutory and 15 market competitive), including but not limited to the relocation, transportation, phone allowances, remote and flexible working modality, duty of care, well-being support, 24/7 free resilience consultations in addition to a salary offer. Team positive working environment in a well-established and growing international humanitarian organization with career development opportunities through our global talent development platform.