Customer Success Director


Our client is an international IT company, one of the best and fastest growing online HR Software service provider, to expand its activities and staff, announces a competition for a vacancy: Customer Success Director, Kyiv Main responsibilities: Manage a client relationship to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success; Manage a team of Customer Success Managers; Establish and execute a Customer Success manager education plan; Work closely with Sales colleagues to support business reviews, ensure renewal of annual recurring revenue, and identify and support growth across an assigned portfolio of clients; Partner with the Training Manager to support On-boarding activities and ongoing Customer Education; Provide feedback to the Product Team to help improve platform offerings; Continually create or refine processes and internal documentation; Support all pillars of the Customer Success function as needed. Main requirements: 3+ years performing Customer Success/Support Services experience of IT products preferred; Experience working with software customers and leading them through adoption and usage strategies and through value maximization plans for their organization; Experienced leading/facilitating customer success initiatives cross-functionally (Development, Sales, Consulting, Support, Customer Success, Partners); Strong communication & negotiation skills to influence internal stakeholders; English level — Upper Intermediate. The Company offers: Work in the team of professionals in an international company; Ample opportunities for professional growth; Office located in central Kyiv; Remote or partly remote job; Flexible work schedule, within 8 working hours a day (Mon-Fr); Coffee & biscuits, fruits, etc to make you feel comfortable in our office; Annual leave (20 working days), Sick leave (10 working days); The practice of English (regular communication with the top management of the company in English); Ample opportunities for professional growth. Please pay attention that sending your CV to the email address of DOPOMOGA Ukraine, means you agree to personal data processing for recruitment and staffing of companies — Customers of the agency. The position will be closed down once we have found the right candidate.

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