Customer Excellence Consultant


The British Council in Ukraine, a leading international cultural organization, is recruiting a full-time Customer Excellence Consultant. The purpose of this role:Deliver high quality services to internal and external customers and clients by adhering to global customer service standards of excellence and secure excellent sales results in order to enable the Council to meet its sales targets in the main British Council Ukraine office as well as the off-site premises.Main opportunities/challenges for this role:The Customer Excellence Consultant’s role entails continuous interactions with customers in many different ways – via phone in the Call Centre, face-to-face at the Front Desk, responding to e-mail enquiries and registering customers for English courses or exams. It can be hard but rewarding work, in which an ability to inspire customers is a key factor to success. There may be peak periods with a line of customers waiting for a fast, professional and cheerful service. Very often the post holder would need to find quick solutions to the most difficult customer requests and deal easily with customer demands.Main Accountabilities:Customer services and salesFace to Face dutiesTelephone and E-mail enquiriesCustomer Liaison and follow upTeaching Centre (TC) and Exams registrationsCollaboration relationship managementTraining and DevelopmentSkills, experience and qualifications for the advertised vacancy:Minimum / essentialEnglish at a minimum of B2 (Upper Intermediate) levelFluent Ukrainian and RussianUniversity degree or equivalentExperience of working in a team and effective communication with othersDesirableExperience of working with customers via phone, email, face-to-faceExperience working in CRM (Customer Relationship Management System)Understanding potential markets/customersRole Specific SkillsAccuracy and attention to detailComputer Skills (Office365 applications, including proficient use of Excel)What we offerofficial employment with fixed term contract basis13th salary — annual bonus14th salary as Terminal GratuityMedical insurance fully paid for employees + coverage for family members (upon probation period completion)34 calendar days of annual leavePaid sick leave, special leave for volunteeringCandidates wishing to apply should fill out the on-line application form in MyHR system.The closing date for receipt of applications is 10 December 2023.The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds. We guarantee an interview to disabled candidates who meet the essential criteriaThe British Council believes that all children have potential and that every child matters — everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989

Посмотреть контакты →