Technical Account Manager


3Shape is a Danish hi-tech company that creates 3D scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years. 3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries. We are looking for a skilled candidate who will take a position of Technical Account Manager and drive successful Practice Management and Imaging Systems integrations as part of the Implementation team anchored in Platform Product Management (Dental Desktop). In this role you will drive and manage integrations with partners, take lead on the driving beta test process and get direct exposure to end-customers, re-sellers and integration partner organizations. You will become the go to person for key integrations both internally and externally to 3Shape. You will facilitate ensuring that the solution meets expectations upon launch. In the implementation and beta testing phase, you will provide technical assistance to troubleshoot and resolve issues. You will also be acting as a liaison with the internal team during the integration and up to the roll-out. You will interact with internal teams like Product Management and R&D on an everyday basis. You are joined by your immediate colleague in the Implementation team and you will be part of the Clinic TAM team in Kyiv. Our ideal candidate brings: Excellent interpersonal skills with strong sense of customer service. Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds. At least one year of experience as a Technical Account Manager, Customer Support consultant, QA engineer, or similar role. Solid knowledge of networking, client-server setup and Windows operating systems. Experience with Postman or similar tools. Technical writing and bug reporting skills Excellent written/verbal English language skills Solution-oriented with a high sense of quality, attention to detail, accuracy and efficiency. Availability to travel few days a year. Additionally, the following skills will contribute to your success in the role: Feel motivated by new learning. Experience with Virtual Machines will be an advantage Understanding of Beta tests will be an advantage Project management skills will be an advantage. Understanding of product management will be an advantage. We offer: Participation in producing market-leading technology products for customers around the world Work in a unique professional, friendly and supportive environment Constant professional growth and development Occasional business trips to Western Europe Competitive salary level Good working conditions in a comfortable office (not open space!) near National Technical University “KPI” 39 working hours per week within flexible time-frame from 8:00 till 20:00 Possibility of partially remote work A parking lot with free spaces for employees A healthy work-life balance Annual paid vacation (24 working days) Paid sick leaves and a child sick leaves Maternity and paternity leaves Medical insurance (incl. massage in the office). Compensation of lunches Regular company events Opportunity to become a part of the success that 3Shape has created over the past 20 years If you are interested in this exciting opportunity, please apply ASAP!

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